Terms & Conditions

Most items are in stock and available for immediate shipment.  Orders are accepted using your PayPal account, American Express, Visa, Mastercard, or Discover.  Shipping charges and applicable sales tax will be added to each order.

SHIPPING:  Most items will ship via Federal Express or UPS Ground Service.  Shipping charges are based on the following rates:

0-$150…………………………….$12.00

$150.01-$350……………………$20.00

$350.01-$500.00………………$30.00

$500.01 and higher………….. FREE for online orders!

If packaging materials appear damaged, you should inspect the contents before signing a delivery receipt.  If the contents are damaged, you should refuse the shipment.

Concealed damage must be reported within ten days of receiving a shipment.  If concealed damage has occurred, the shipper should be notified immediately.  All packaging materials should be saved for possible inspection by the shipper.

Creative Comfort, Inc. cannot be responsible for damage that occurs in shipment.  We will make every reasonable effort to assist our customers in resolving problems that arise from transit damage.

RETURNS:  Please call Creative Comfort, Inc. if an item needs to be returned for any reason.  You must have a return authorization number in order to receive proper credit.

If Creative Comfort, Inc. makes an error in processing your order, we will ship the correct product and issue a pick-up to return the improperly shipped item at our expense.

If the customer errs when ordering, the item may be returned to Creative Comfort, Inc. at your expense within 30 days.  If the item is unused and in the original package, we will credit your account for the price of the item.